Get to know our Functions
Innovation Begins with You in Vodafone Albania
At Vodafone Albania, every role is part of a bigger mission, creating meaningful experiences, solving real challenges, and connecting communities across the nation. Whether you're driving digital transformation, supporting customers, or nurturing our people and culture, your impact matters.
Frontline
These customer-facing functions are the voice and face of Vodafone Albania, building trust, delivering tailored solutions, and ensuring every interaction leaves a positive impression. From forging partnerships with businesses to guiding customers in-store and providing timely support, this sector drives loyalty, revenue, and our reputation for excellence.
What you'll do:
Business Sales:
Build and maintain strong relationships with enterprise and SME clients, tailoring products, services, and solutions to their specific needs, while driving growth through consultative selling and strategic partnerships.
Retail:
Offer hands-on guidance and personalized support to customers in our stores, ensuring they choose the right products and services while enjoying a seamless and welcoming in-store experience.
Customer Support:
Provide responsive, knowledgeable assistance across phone, digital, and in-person channels, resolving queries efficiently and ensuring a consistent, high-quality experience that drives customer satisfaction and loyalty.
Why it’s exciting: You’ll be at the heart of Vodafone’s connection with the community, turning interactions into lasting relationships. Whether you’re closing a major B2B deal, helping a family choose the perfect plan in-store, or solving a customer’s problem in minutes, you’ll be making a tangible difference every single day.
Commercial Functions
Commercial Functions are the growth engine of Vodafone Albania, designing, developing, and delivering the products, services, and experiences that connect people and empower businesses. From innovative consumer plans to enterprise-grade digital solutions, these teams ensure Vodafone stays relevant, competitive, and customer-obsessed in a fast-changing market.
What you'll do:
Consumer:
Design and launch mobile, broadband, and digital service propositions, driving branding, marketing, and go-to-market campaigns in partnership with retail, digital, and customer service teams for seamless customer journeys.
Vodafone Business:
Develop tailored enterprise solutions in connectivity, IoT, cybersecurity, and cloud communications, working closely with B2B clients and cross-functional teams to deliver integrated, value-driven propositions.
Shared Responsibilities:
Translate strategy into market execution through launch planning, pricing, portfolio management, and P&L ownership, continuously optimizing based on market feedback to ensure profitability and exceptional customer satisfaction.
Why it's exciting: This is where creativity meets commercial strategy. You’ll be shaping products and services that millions of Albanians use every day, influencing how they communicate, work, and live. Whether launching a national-level campaign, introducing new enterprise technology, or driving adoption of digital services, your work will directly impact Vodafone’s market leadership.
Technology & Network
Technology & Network is the foundation of Vodafone Albania, keeping people, businesses, and communities connected anytime, anywhere. From building and maintaining a robust network infrastructure to ensuring top-quality service delivery, this function enables every call, message, and byte of data to move seamlessly across the country.
What you’ll do: Design, deploy, and maintain high-performance fixed and mobile networks; ensure network quality through proactive monitoring; implement strategic engineering projects; and deliver customer fulfillment with speed and precision. You’ll work with cutting-edge technologies like 5G, fiber, and IoT to ensure our services are reliable, secure, and future-ready.
Why it’s exciting: You’ll be shaping Albania’s digital backbone, bringing faster speeds, broader coverage, and innovative services to life. From launching new network capabilities to solving complex engineering challenges, your work will directly impact how millions connect, communicate, and experience technology. You’ll see your projects transform communities, empower businesses, and improve everyday life across the country.
Digital & IT
Digital & IT powers the customer experiences and internal operations that define Vodafone Albania today, and shape what’s next. From developing digital platforms to securing our systems and data, this function drives transformation across every touchpoint, making our services more intelligent, accessible, and seamless.
What you’ll do: Develop and enhance Vodafone’s apps, websites, and digital services; design and operate secure IT systems; manage CRM, billing, and business engagement platforms; create future-proof IT architectures; and harness corporate analytics to improve decision-making and performance.
Why it’s exciting: You’ll be creating digital tools and platforms that customers use every day, whether managing their account in an app, making payments, or exploring new products online. You’ll also play a crucial role in safeguarding our systems and ensuring technology enables faster, smarter ways of working inside Vodafone Albania. This is where innovation meets impact, every feature you launch or process you improve can be felt across the business and by customers nationwide.
Data & Analytics
In a connected world, data is one of Vodafone Albania’s most powerful assets. This function turns numbers into insights, enabling better decisions, personalized experiences, and innovative solutions that meet both business and customer needs.
What you’ll do: Collect, manage, and analyze data from across the business; apply advanced analytics and AI to predict trends and identify opportunities; and deliver actionable insights that drive strategic and operational improvements. You’ll work closely with all functions to ensure data is at the heart of every decision.
Why it’s exciting: You’ll have the opportunity to uncover stories hidden in numbers, transforming complex data into clear strategies that shape products, campaigns, and investments. Whether it’s optimizing network performance, enhancing customer journeys, or improving commercial results, your work will have a direct and measurable impact on Vodafone Albania’s success.
Corporate Functions
Corporate Functions are the heartbeat of Vodafone Albania, ensuring our people thrive, our finances remain strong, and our business operates with integrity and trust. From attracting and developing talent, to protecting our brand and navigating the legal landscape, these teams keep us agile, compliant, and ready for the future.
What you'll do:
People & Culture (HR):
Shape the full employee experience, from recruitment and onboarding to career development, recognition, and engagement. Champion an inclusive workplace and lead initiatives that bring our SPIRIT values to life.
Finance:
Ensure financial transparency and sustainability, oversee budgets, manage investments, and drive decisions that balance growth with efficiency.
Legal & External Affairs:
Protect Vodafone’s interests by ensuring compliance with Albanian and EU regulations, managing contracts, advising on business decisions, and representing Vodafone’s voice in key external forums and policy discussions.
Cross-functional Collaboration:
Partner across departments to support strategic projects, manage risks, and enable business success.
Why it's exciting: Whether it’s launching a market-leading HR program, optimizing operational efficiency, or navigating complex legal frameworks, you’ll play a pivotal role in shaping how Vodafone Albania operates and is perceived, both internally and externally.
Leadership & Strategic Management
Strong leadership and strategic management ensure Vodafone Albania stays ahead in a fast-moving industry. This function sets the direction, drives transformation, and ensures that projects and teams deliver on our ambitions while living our SPIRIT values.
What you’ll do: Lead teams, set vision and strategy, and oversee cross-functional projects from concept to completion. Manage portfolios, allocate resources, and ensure initiatives are delivered on time, within budget, and to the highest standard. Drive collaboration across departments and inspire teams to achieve their best.
Why it’s exciting: You’ll be in a role where your decisions shape the company’s future, whether guiding a major transformation project, launching an innovative service, or steering the organization through change. You’ll empower people, build strong teams, and see your leadership directly reflected in Vodafone Albania’s growth and culture.