Vodafone's Management System Certifications

At Vodafone Albania, our management system certifications reflect the way we work every day, with strong governance, resilience, and a clear focus on our customers, our people, and the communities we serve. Independently certified to internationally recognized standards, these systems give confidence that we protect our networks and information, keep services running when it matters most, manage risks responsibly, act with integrity, care for our people, and reduce our environmental impact.

Together, our certifications show our commitment to continuous improvement, meeting regulatory expectations, and building long‑term trust with customers, partners, and regulators, while supporting Vodafone Group’s wider sustainability and business goals.

Staying Compliant Together

Vodafone maintains a comprehensive set of compliance certifications and attestations to protect our customers’ data and communications.

ISO/IEC 27001 – Information Security Management Systems

ISO/IEC 27001:2022 certification shows that Vodafone Albania takes information and cyber security seriously. It confirms that we operate a well‑governed, risk‑based, and independently audited Information Security Management System that meets the latest international standards.

The certification covers our telecommunications and IT services and helps ensure that the information behind our networks and digital services is always protected. For customers, partners, and regulators, it provides confidence that we manage cyber risks effectively and protect the confidentiality, integrity, and availability of critical information.

By meeting the 2022 standard, Vodafone Albania also demonstrates ongoing compliance with legal and regulatory requirements, while continuously strengthening our security controls to respond to evolving cyber threats. This supports resilient services and builds long‑term trust.

ISO 22301 – Business Continuity Management Systems

ISO 22301 is the international standard for business continuity. Being certified means that Vodafone Albania has a clear and tested approach to keeping critical services running, even during unexpected disruptions.

Through structured risk assessments, continuity planning, and regular testing, we make sure our networks, customer services, and key operations can continue or recover quickly in times of crisis.

This certification reflects our commitment to resilience and reliability, helping ensure that customers, businesses, and institutions across Albania can continue to stay connected when it matters most.

ISO 50001 – Energy Management

ISO 50001 is the international standard for energy management. It confirms that Vodafone Albania manages energy use in a structured and responsible way, with a clear focus on efficiency and continuous improvement.

The standard helps us measure and monitor energy consumption, improve performance over time, and reduce both costs and environmental impact.

ISO 50001 supports our wider sustainability goals and demonstrates our commitment to using energy more efficiently while contributing to Vodafone Group’s climate and environmental ambitions.

ISO 14001 – Environmental Management Systems

ISO 14001 certification confirms that Vodafone Albania has a structured approach to managing and reducing the environmental impact of its operations.

Through this standard, we actively identify and manage environmental risks related to energy use, emissions, waste, and resources, while ensuring compliance with environmental laws and regulations.

ISO 14001 reflects our commitment to responsible environmental management, continuous improvement, and long‑term sustainability, helping build trust with customers, regulators, and wider society.

ISO 9001 – Quality Management Systems

ISO 9001:2015 is the international standard for quality management. Certification shows that Vodafone Albania is committed to delivering services that consistently meet customer expectations.

Our Quality Management System helps us manage processes more effectively, improve how we work, and ensures a consistent focus on quality across the organization.

ISO 9001 supports strong governance, customer satisfaction, and continuous improvement, reinforcing trust in Vodafone as a reliable and customer‑focused service provider.

ISO/IEC 20000‑1 – Information Technology Service Management

ISO/IEC 20000‑1 is the international standard for IT service management. Certification confirms that Vodafone Albania manages its IT services through a structured and well‑governed framework.

The standard helps ensure that our technology services are reliable, efficient, and aligned with customer needs and agreed service levels. It also strengthens transparency, accountability, and continuous improvement.

ISO/IEC 20000‑1 supports service resilience, risk management, and regulatory compliance, reinforcing Vodafone Albania’s position as a trusted, technology‑driven partner.

ISO 37001 – Anti‑Bribery Management Systems

ISO 37001 certification confirms that Vodafone Albania has strong systems in place to prevent, detect, and address bribery and corruption.

The standard supports ethical business practices through clear policies, employee training, risk assessments, and effective controls, helping ensure compliance with legal and regulatory requirements.

ISO 37001 reflects our commitment to integrity, transparency, and responsible conduct, strengthening trust with customers, partners, regulators, and the wider community.

ISO 45001 – Occupational Health and Safety Management Systems

ISO 45001 certification shows that Vodafone Albania is committed to protecting the health, safety, and wellbeing of its people.

The standard helps us identify and manage workplace risks, prevent accidents and illnesses, and create safer working conditions across our operations.

ISO 45001 supports a strong safety culture, builds employee trust, and contributes to to sustainable business performance by putting people’s safety at the heart of how we work.