What is Virtual PBX?
Virtual PBX is a telephone system that use VoIP over Internet Protocol technology. Different from traditional telephony, this service does not require an installation network or many physical devices. A user can activate the service on both, device and in a soft application. This service enable businesses to create their office in any corner of the world without the need of a physical address attachement, without the high cost of purchasing equipment or network maintenance. It also enables a business to be equipped with a telephone network very quickly.
The virtual PBX service enables the extraction of detailed statistics about the calls. After each incoming call, users can view on the PBX interface, the time of the call, its duration, and even the waiting time. It is also possible to see which number called or which agent responded after each call.
Advantages of PBX Virtual Service:
You can make or receive calls from a fixed number using your laptop/PC or mobile phone.
High costs for physical equipment, line laying or maintenance costs are eliminated.
The calls can be configured to receive from the office phone and mobile at the same time, with no cost of call to transfers.
It is cheaper than a landline or a traditional telephone central.
Virtual PBX is easy to install.
If the business has branches in different locations, virtual PBX integrates all employees into a network helping them feel closer.
Opportunity to increase the quality of service through some functionalities that only the virtual PBX service enjoys, such as telephone secretary, call registration, real-time online access, etc.
Immediate support for adding or changing users and not only.